Last updated: 8 January 2026This Privacy Policy explains how personal data is collected, used, and protected when you use the Fix Anna service.1. Data ControllerFix Anna is operated by:Laneira Ltd
Registered in Cyprus
Website: https://fixanna.comContact email: [email protected]Laneira Ltd acts as the data controller under the EU General Data Protection Regulation (GDPR).2. Personal Data We CollectDepending on how you interact with the Service, we may collect:a) Data you provideMessages sent to the assistant
Photos or videos you upload
Descriptions of household or appliance issuesb) Technical and usage dataPlatform-specific user identifiers (e.g. Telegram user ID)
Interaction timestamps
Basic device or platform metadatac) Payment-related dataPayment status and transaction identifiers
Payment details (such as card numbers) are processed exclusively by third-party payment providers (e.g. Stripe).3. Purpose of ProcessingWe process personal data to:Provide and operate the Service
Generate contextual responses
Manage access to paid features
Improve service quality, safety, and performance
Prevent abuse and ensure platform security
Comply with legal obligations4. Legal Basis for ProcessingUnder GDPR, personal data is processed based on:
Performance of a contract (providing the Service)
User consent
Legitimate interests (service improvement, security, analytics)
Compliance with legal obligations5. Data SharingWe may share limited personal data with:Payment processors
Hosting and infrastructure providers
Analytics and monitoring services
We do not sell personal data to third parties.6. Data RetentionPersonal data is retained only for as long as necessary to:Provide the Service
Fulfill legal or accounting requirements
Improve system performance (where possible in anonymized or aggregated form)7. User RightsUnder GDPR, you have the right to:Access your personal data
Request correction or deletion
Restrict or object to processing
Request data portability
Withdraw consent at any time
Requests can be sent to:
[email protected]8. Data SecurityWe apply reasonable technical and organizational measures to protect personal data. However, no digital system can be guaranteed to be completely secure.9. Third-Party PlatformsFix Anna operates on third-party platforms such as Telegram. Use of those platforms is governed by their own terms and privacy policies.10. Changes to This PolicyThis Privacy Policy may be updated from time to time. The latest version will always be available on https://fixanna.com11. ContactFor privacy-related questions or requests, contact:
[email protected]
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